Cellular networks remain outside the control of IT, and as a result, business unit support needs, and the ability of IT to provide them, need to be carefully considered. IT leaders should ask three questions:
- What are the mobility support goals and objectives of the enterprise?
- What are next year's mobility support requirements?
- Is outsourcing a better solution than internal support services?
The failure to answer these questions can have a sizeable impact on IT support capabilities and business unit satisfaction levels.