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In IP Telephony (IPT) deployments today, software-based IP phones, or softphones, can serve as an inexpensive alternative to regular IP desk phones for end users. However, enterprises that are planning a transition from traditional physical handsets to PC-based softphones must understand the full scope of technical considerations and end user challenges this entails.
This research note discusses:
- An introduction to IP softphones.
- Key benefits that softphones offer enterprises and employees.
- Potential technical challenges associated with softphone adoption.
- Recommendations for early planning.
Enterprise IT leaders should understand the key benefits and potential issues relating to IP softphones when planning an IPT deployment.