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In IP Telephony (IPT) deployments today, software-based IP phones, or softphones, can serve as an inexpensive alternative to regular IP desk phones for end users. However, enterprises that are planning a transition from traditional physical handsets to PC-based softphones must understand the full scope of technical considerations and end user challenges this entails.

This research note discusses:

  • An introduction to IP softphones.
  • Key benefits that softphones offer enterprises and employees.
  • Potential technical challenges associated with softphone adoption.
  • Recommendations for early planning.

Enterprise IT leaders should understand the key benefits and potential issues relating to IP softphones when planning an IPT deployment.

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Search Code: 9315
Published: March 26, 2008
Last Revised: March 26, 2008

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