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Several potential drivers can dictate the need for a wholesale enterprise telephony upgrade, but why and how organizations choose to make the leap vary widely. Many companies take the dive with careful consideration and reap the potential benefits, while others make the wrong decision at the wrong time, and pay the price. This research note addresses the following considerations for an enterprise-wide telephony upgrade, including:

  • The drivers that dictate enterprise telephony upgrades.
  • Why upgrade and what will it cost?
  • How to upgrade or migrate.

Ensure the “why” is valid and the “how” is well defined before spending the money and committing the resources to a telephony upgrade.

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Search Code: 9294
Published: February 14, 2007
Last Revised: February 14, 2007


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