Storyboard: Optimize the Change Management Process


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ITIL provides a useable framework for Change Management, but full process rigor is not appropriate for every change request. Before attempting to implement a Change Management process, establish firm definitions and workflows:

  • Make a distinction between a change request, a service request, a project, and operational work.
  • Distinguish between Normal changes, Emergency changes, and Standard changes with pre-defined workflows.
  • Identify repeatable, predictable, low-risk changes, and establish pre-authorized workflows to bypass the full Change Management process to save time and resources.
  • Minimize the number of Emergency changes. This category is often used as a means of pushing a change through the process faster.
  • Focus on improving the process, and prioritizing changes according to business need and risk.
With an optimized Change Management process, it is possible to both respond to business needs quicker and reduce change-related incidents and disruptions.

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Search Code: 74617
Published: April 7, 2014
Last Revised: December 12, 2014

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