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Info-Tech recommends that all organizations develop a metrics program, regardless of size or complexity – start with metrics that address specific business issues like spending and staffing justification or performance improvement.
- Use metrics to provide powerful insight into IT performance and establish transparent credibility with the business.
- Many organizations fail to commit to even a basic or simple metrics program, even though doing so does not have to be costly and onerous.
- Organizations can build a metrics program quickly with 5 simple steps.
- Metrics don’t stop with collection and communication – what is more important is acting on performance issues.
A metrics and benchmarking program should be a staple for IT shops of all sizes and complexity.