If you follow the right roadmap, implementing a Configuration Management Database (CMDB) will drive improved service delivery.
- Without a CMDB and formal configuration management, there is no way to obtain accurate information about IT assets and the relationship between them.
- This makes it difficult to assess changes, deploy software updates successfully, and perform accurate root cause analysis when problems occur.
- A CMDB will facilitate more successful changes and deployments, faster and more successful incident and problem management, and enhanced adherence and compliance with legal and regulatory requirements.
- Too often, organizations jump straight to solution selection and design, before considering the way the CMDB will be used to support IT processes. Without a roadmap, you risk ending up with a system that is difficult to manage and does not deliver results.
This blueprint will help you design a configuration management target state and roadmap of initiatives that will help you realize the benefits of this critical service management process without overspending.