Develop the building blocks of the incident management process. This phase will take you through the following activities:

  • Build incident management workflows.
  • Build incident identification and logging processes.
  • Design ticket categotization.
  • Design incident escalation and prioritization.

Use this phase as part of the full blueprint, Standardize the Service Desk.

Also In

Standardize the Service Desk

Strengthen your service desk to build a strong ITSM foundation.

Related Content

Social

Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.