Outline service desk challenges, imagine your target state, and put in place the structure foundations that will help you develop it.

This phase will take you through the following activities:

  • Assess current state.
  • Assess service desk structure.
  • Identify metrics and reports.
  • Build a ticket handling and call QA process.

Use this phase as part of the full blueprint, Standardize the Service Desk.

Also In

Standardize the Service Desk

Strengthen your service desk to build a strong ITSM foundation.

Related Content


Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.