Read this Executive Brief to understand how to make the case for service desk standardization and how to organize the project. The executive brief will take you through:

  • The importance of service desk effectiveness and timeliness for directors and executives.
  • The impact of service desk, as face of IT, on end user satisfaction.
  • High-level overview of the blueprint and Info-Tech's approach to improve and standardize your service desk initiatives.

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Standardize the Service Desk

Improve customer service by driving consistency in your support approach and meeting SLAs.

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