Four vendor solutions placed in the top quadrant in the evaluation of unified communication as a service (UCaaS) products, but competitors offer compelling alternatives, especially where UC requirements and collaboration solutions dictate a different priority on specific product features.
Use this research to:
- Understand current capabilities of UCaaS vendors and evaluate offerings for best fit.
- Use scenario analysis and case studies to shortlist vendors.
- Assess implementation recommendations and pitfalls.
Focus first on business requirements so that current and future UC/UCaaS objectives can be achieved through the vendor and products chosen – whether the objective is enabling full feature parity on mobile devices, or unifying voice, video, and conferencing capabilities under one system.