Issuing a request for proposal (RFP) to vendors is a critical step in your service desk software selection process. This template is populated with critical elements including:

  • The Statement of Work
  • Proposal Preparation Instructions
  • Scope of Work
  • Specifications & Requirements
  • Vendor Qualifications & References
  • Budget & Estimated Pricing
  • Vendor Certification

A detailed RFP saves time in the selection process and ensures that the solution you select fits your organization rather than the other way around.

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Vendor Landscape: Mid-Market Service Desk Software

Move past tickets to proactive, integrated service.

Also In

Vendor Landscape: Enterprise Service Desk Software

Move past tickets to proactive, integrated service.

Solution Set Steps

  1. Understand the mid-market service desk market space
  2. Review mid-market service desk solutions
  3. Issue an RFP to the shortlist of vendors
    • Service Desk RFP Template
  4. Review RFP winners

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