This worksheet will help participants organize their thoughts during the customer service case study.
Use this worksheet as part of the "Appendix: Improve Customer Service at the Service Desk" in the Standardize the Service Desk blueprint.
This worksheet will help participants organize their thoughts during the customer service case study.
Use this worksheet as part of the "Appendix: Improve Customer Service at the Service Desk" in the Standardize the Service Desk blueprint.