Create an organized and streamlined vendor demonstration process by clearly outlining the expectations and schedule for any onsite demonstrations performed by a vendor. Use this instance as an opportunity to ensure that capabilities expressed by vendor's are actually present within the considered solution.
- Use this demonstration engagement as an opportunity to test drive a specific vendor.
- BPM technology is not a plug and play technology; successful adoption and utilization of the tool will require an ongoing dialogue and interaction with the solution's vendor.
- Ensure the vendor is up for the challenge by conducting an informal review of the timeliness, professionalism, and general demeanor of the vendor's work force and processes.