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Save 30% on Support Costs by Streamlining Desktop Management

Invest in planning and automation and earn long-term management savings.


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Your Challenge

  • Desktop management is a huge time sink for many IT departments. An overwhelming majority of IT professionals surveyed indicated that IT spends more time than necessary managing endpoints, while 73% agreed that the time spent managing desktops diverts resources away from more valuable projects.
  • Many organizations continue to use an outmoded approach to desktop management, lacking the resources or expertise to take advantage of advances that have been enabled in Windows 7.
  • Other organizations balk at the cost of optimization, not realizing the potential long-term return on investment a well-managed system can bring.

Our Advice

Critical Insight

  • Good desktop management begins with good image management. Rather than amassing a large library of desktop images, organization should build a lean, hardware agnostic library of thin or hybrid images.
  • Careful planning can pay dividends in the long run. While the entry cost can look steep, focusing resources on planning and procedures reduces total costs by drastically reducing the time it takes to administer to user machines.
  • Standardization helps reduce time spent on management by ensuring technicians have a familiar system to work with, and can also ease desktop deployment and application updates.

Impact and Result

  • A streamlined approach to desktop management can reduce costs by up to 30%, derived largely from the time saved from having a well-organized system.
  • A well-managed environment becomes more secure as patches and software updates can be deployed in a more timely fashion.
  • User satisfaction will improve as IT is able to respond with agility to user issues.

Research & Tools

1. Identify organizational challenges and build a business case for optimization

Save on support costs by streamlining the desktop management approach.

2. Take a Lean Approach to Simplify Desktop Deployment

Strategize appropriate responses to process, technology, and people challenges.

3. Build a Plan for Maintaining Optimal Endpoints

Ensure quality of service and optimize technician time.

4. Create a Roadmap to Desktop Management Success

Organize initiatives and communicate the plan to stakeholders.

Guided Implementations

This guided implementation is a four call advisory process.

Call #1 - Interpret and act on desktop management challenges

Identify where to focus your resources.Assess the present state; review challenges faced by the organization; review the potential ROI of optimization; strategize next steps toward solving desktop management challenges.

Call #2 - Streamline standard images and application packages

Simplify deployment by simplifying the desktop. Revise your core desktop images; create an application package library for core user groups; develop an image and lifecycle management policy.

Call #3 - Simplify your approach to desktop maintenance

Develop policies to maintain secure desktops. Develop a patch management policy; create an emergency response workflow; document policies around remote desktop administration; review software solutions that can simplify management.

Call #4 - Build a roadmap to optimal desktop management

Identify and prioritize your core initiatives; create and document an implementation timeline.

Onsite Workshop

Discuss This Workshop

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Identify and Eliminate Endpoint Management Headaches

The Purpose

  • Identification of the benefits that can be realized by optimizing desktop management
  • Pinpointing specific organizational challenges
  • Estimate potential ROI of optimization initiatives

Key Benefits Achieved

  • Understanding of the business value of optimization
  • Understanding of specific challenges and possible solutions




Challenge Analysis

  • Challenge Analysis

High level discussion of potential approaches and barriers

  • ROI Calculation
  • Business Case

Module 2: Take a Lean Approach to Simplify Desktop Deployment

The Purpose

  • Plan core desktop images for new system deployment
  • Plan application bundles for software deployment

Key Benefits Achieved

  • Streamlined system deployment
  • Reduced image library size
  • Simplified application deployment
  • Application bundles optimized for specific job roles




Document the system deployment workflow

  • A desktop deployment workflow

Define the core image package

  • Plan for the core desktop image

Define application packages for core business units

  • Plan for application bundles

Standardize and document the application packaging workflow

  • Application packaging workflow

Plan the image and application lifecycle

  • Application lifecycle workflow

Module 3: Build a Plan for Maintaining Optimal Endpoints

The Purpose

  • Build a plan to maintain desktop security and health
  • Standardize and document the organization’s approach to patch management
  • Ensure the security of desktop management practices

Key Benefits Achieved

  • Systems are more easily kept up-to-date with bug fixes, patches, and updates
  • Improved security at the desktop level




Document and standardize the patch distribution workflow

  • Patch management workflow

Create a contingency plan for critical security updates

  • Emergency patch visual SOP

Build standard procedures for remote administration connections

  • Guidelines for secure remote desktop connections

Module 4: Create a Roadmap to Desktop Management Success

The Purpose

Build a roadmap to optimized desktop management

Key Benefits Achieved

  • Provides guidelines and outlines responsibilities for achieving a streamlined desktop management plan
  • Increases likelihood of success for management initiatives
  • Provides format that can be communicated to core stakeholders
  • Identifies metrics that can be used to measure the success of various initiatives




Review current roadmapping activities

  • Desktop management optimization roadmap, in two formats

Collect and prioritize desktop management initiatives

  • RACI chart for desktop management initiatives

Document the desktop management optimization roadmap


Define roles and responsibilities


Identify metrics for measuring success of initiatives

Search Code: 73518
Published: October 11, 2013
Last Revised: October 11, 2013