Save 30% on Support Costs by Streamlining Desktop Management

Invest in planning and automation and earn long-term management savings.


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Your Challenge

  • Desktop management is a huge time sink for many IT departments. An overwhelming majority of IT professionals surveyed indicated that IT spends more time than necessary managing endpoints, while 73% agreed that the time spent managing desktops diverts resources away from more valuable projects.
  • Many organizations continue to use an outmoded approach to desktop management, lacking the resources or expertise to take advantage of advances that have been enabled in Windows 7.
  • Other organizations balk at the cost of optimization, not realizing the potential long-term return on investment a well-managed system can bring.

Our Advice

Critical Insight

  • Good desktop management begins with good image management. Rather than amassing a large library of desktop images, organization should build a lean, hardware agnostic library of thin or hybrid images.
  • Careful planning can pay dividends in the long run. While the entry cost can look steep, focusing resources on planning and procedures reduces total costs by drastically reducing the time it takes to administer to user machines.
  • Standardization helps reduce time spent on management by ensuring technicians have a familiar system to work with, and can also ease desktop deployment and application updates.

Impact and Result

  • A streamlined approach to desktop management can reduce costs by up to 30%, derived largely from the time saved from having a well-organized system.
  • A well-managed environment becomes more secure as patches and software updates can be deployed in a more timely fashion.
  • User satisfaction will improve as IT is able to respond with agility to user issues.

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Get to Action

  1. Identify organizational challenges and build a business case for optimization

    Save on support costs by streamlining the desktop management approach.

  2. Take a Lean Approach to Simplify Desktop Deployment

    Strategize appropriate responses to process, technology, and people challenges.

  3. Build a Plan for Maintaining Optimal Endpoints

    Ensure quality of service and optimize technician time.

  4. Create a Roadmap to Desktop Management Success

    Organize initiatives and communicate the plan to stakeholders.

Guided Implementation icon Guided Implementation

This guided implementation is a four call advisory process.

  • Call #1: Interpret and act on desktop management challenges

    Identify where to focus your resources.Assess the present state; review challenges faced by the organization; review the potential ROI of optimization; strategize next steps toward solving desktop management challenges.

  • Call #2: Streamline standard images and application packages

    Simplify deployment by simplifying the desktop. Revise your core desktop images; create an application package library for core user groups; develop an image and lifecycle management policy.

  • Call #3: Simplify your approach to desktop maintenance

    Develop policies to maintain secure desktops. Develop a patch management policy; create an emergency response workflow; document policies around remote desktop administration; review software solutions that can simplify management.

  • Call #4: Build a roadmap to optimal desktop management

    Identify and prioritize your core initiatives; create and document an implementation timeline.

Onsite Workshop

Module 1: Identify and Eliminate Endpoint Management Headaches

The Purpose

  • Identification of the benefits that can be realized by optimizing desktop management
  • Pinpointing specific organizational challenges
  • Estimate potential ROI of optimization initiatives

Key Benefits Achieved

  • Understanding of the business value of optimization
  • Understanding of specific challenges and possible solutions

Activities: Outputs:
1.1 Challenge Analysis
  • Challenge Analysis
1.2 High level discussion of potential approaches and barriers
  • ROI Calculation
  • Business Case

Module 2: Take a Lean Approach to Simplify Desktop Deployment

The Purpose

  • Plan core desktop images for new system deployment
  • Plan application bundles for software deployment

Key Benefits Achieved

  • Streamlined system deployment
  • Reduced image library size
  • Simplified application deployment
  • Application bundles optimized for specific job roles

Activities: Outputs:
2.1 Document the system deployment workflow
  • A desktop deployment workflow
2.2 Define the core image package
  • Plan for the core desktop image
2.3 Define application packages for core business units
  • Plan for application bundles
2.4 Standardize and document the application packaging workflow
  • Application packaging workflow
2.5 Plan the image and application lifecycle
  • Application lifecycle workflow

Module 3: Build a Plan for Maintaining Optimal Endpoints

The Purpose

  • Build a plan to maintain desktop security and health
  • Standardize and document the organization’s approach to patch management
  • Ensure the security of desktop management practices

Key Benefits Achieved

  • Systems are more easily kept up-to-date with bug fixes, patches, and updates
  • Improved security at the desktop level

Activities: Outputs:
3.1 Document and standardize the patch distribution workflow
  • Patch management workflow
3.2 Create a contingency plan for critical security updates
  • Emergency patch visual SOP
3.3 Build standard procedures for remote administration connections
  • Guidelines for secure remote desktop connections

Module 4: Create a Roadmap to Desktop Management Success

The Purpose

Build a roadmap to optimized desktop management

Key Benefits Achieved

  • Provides guidelines and outlines responsibilities for achieving a streamlined desktop management plan
  • Increases likelihood of success for management initiatives
  • Provides format that can be communicated to core stakeholders
  • Identifies metrics that can be used to measure the success of various initiatives

Activities: Outputs:
4.1 Review current roadmapping activities
  • Desktop management optimization roadmap, in two formats
4.2 Collect and prioritize desktop management initiatives
  • RACI chart for desktop management initiatives
4.3 Document the desktop management optimization roadmap
4.4 Define roles and responsibilities
4.5 Identify metrics for measuring success of initiatives

Workshop Icon Book Your Workshop

Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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