Assess and Raise Your Digital Maturity

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Organizations want to take stock of their digital maturity and compare it with that of their industry peers.
Organizations want to identify the reasons behind poor outcomes on recent digital initiatives.
Organizations want to identify initiatives to achieve their desired digital maturity.

Our Advice

Critical Insight

An organization’s digital maturity must be assessed across all key dimensions:

Strategy: Is the organization aligned around a vision?
Culture: Is the organization fostering the mindsets and behaviors critical to capturing digital opportunities?
Customer Journeys: Is the organization able to provide the desired customer experience over end-to-end journeys?
Capabilities: Does the organization have the systems, tools, digital skills, and technology to achieve its digital goals?

Impact and Result

Organizations that implement this project will draw benefits in four aspects:

A specific and agreed-upon measure of their digital maturity.
Comparison against other organizations within and outside of their industry.
Initiatives identified to move to the target state of digital maturity.
Awareness of their strengths and weaknesses.

Assess and Raise Your Digital Maturity Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should assess your organization’s digital maturity – a stepping stone toward digital transformation.

Assess and Raise Your Digital Maturity – Executive Brief

1. Assess the organization’s digital maturity

Assess the organization’s digital maturity across four key dimensions: Strategy, Culture, Organization, and Capabilities.

2. Identify enabler initiatives to achieve target state digital maturity

Identify enabler initiatives to achieve the desired digital maturity.

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.

Client

Experience

Impact

$ Saved

Days Saved

Testimonial

Stratascale

Guided Implementation

10/10

$29,139

Appreciated the clear explanation of the methodology, along with the recognition that a "one-size-fits-all" approach doesn't work for this assessme... Read More

Sumitomo Corporation of Americas

Guided Implementation

10/10

$2,355

Adib is great and knows his digital strategy stuff!

CRH: Americas Materials

Guided Implementation

9/10

$29,923

University of Ottawa

Guided Implementation

10/10

$100K

Central University of Technology

Guided Implementation

10/10

N/A

Central University of Technology

Guided Implementation

10/10

$29,139

115

there was no worst experience. Receiving expert advise and guidance.

OGx Consulting

Guided Implementation

10/10

$127K

Westoba Credit Union Limited

Guided Implementation

9/10

$25,000

Lambton Kent District School Board

Guided Implementation

7/10

N/A

Load More Testimonials

Workshop: Assess and Raise Your Digital Maturity

Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Understand Organizational Imperatives

The Purpose

Understand the organizational pain points and desired outcomes.
Articulate the business objectives for the organization.

Key Benefits Achieved

An understanding of organizational pain points and desired outcomes
Business objectives that inform the prioritization of initiatives in the later stages of this project

Activities

Outputs

1.1

Identify and interview key stakeholders.

Stakeholders interview summaries

Module 2: Assess the Organization’s Digital Maturity

The Purpose

Assess the organization’s digital maturity across four dimensions: Strategy, Culture, Customer Journeys, and Capabilities.

Key Benefits Achieved

A thorough understanding of the organization’s strengths and weaknesses for digital transformation
Comparison against other organizations within and outside of the industry

Activities

Outputs

2.1

Review dimensions and factors in the Info-Tech’s Digital Maturity Model.

2.2

Assess the organization’s maturity level for each dimension and factor.

Summary and detailed view of the organization’s digital maturity

Module 3: Set Target State of Digital Maturity

The Purpose

Set the digital maturity target state across four dimensions.

Key Benefits Achieved

Articulation of the digital principles to guide organizational behavior for digital transformation
An understanding of the organization’s desired digital maturity

Activities

Outputs

3.1

Articulate digital principles.

Set of digital principles with rationale and implications

3.2

Set the digital maturity target state.

View of the organization’s digital maturity target state

Module 4: Identify Initiatives and Create a Roadmap

The Purpose

Create a roadmap of initiatives for the organization.

Key Benefits Achieved

Identification of initiatives and prioritization based on value and implementation effort
Creation of a roadmap across three waves of work

Activities

Outputs

4.1

Identify improvement opportunities.

List of improvement opportunities

4.2

Identify initiatives.

List of initiatives

4.3

Prioritize initiatives based on value and effort.

Prioritized list of initiatives

4.4

Create a roadmap.

A roadmap across three waves of work

4.5

Create an initiative-on-a-page for early initiatives on the roadmap.

Initiative-on-a-page for early initiatives on the roadmap

4.6

Create a digital strategy scorecard.

Digital strategy scorecard

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Table of Contents

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Guided Implementation 1: Assess your organization’s digital maturity

Call 1: Get the lay of the land with an introduction to the model.
Call 2: Walk through factors within the Strategy, Culture, and Organization dimensions.
Call 3: Walk through the Capabilities dimension.
Call 4: Identify the respondents and execute the online digital maturity assessment.
Call 5: Discuss the results of the digital maturity assessment.

Guided Implementation 2: Identify enabler initiatives to achieve target state digital maturity

Call 1: Discuss the target state for your organization’s digital maturity.
Call 2: Identify enabler initiatives to achieve the target state.
Call 3: Prioritize enabler initiatives on a roadmap.
Call 4: Create an initiative-on-a-page for early initiatives on the roadmap and a digital strategy scorecard.

Authors

Arif Mustafa

Vivek Mehta

Contributors

Asad Joheb, Senior Manager, Payments Strategy and Business Architecture, TD Bank
Gopi Bheemavarapu, IT Strategy Advisor, Occidental Petroleum Company
Raghuraj Pandya, Senior Investment Analyst, Mott MacDonald
Simon Lee, Engagement Manager, Digital Innovation, LCBO
Syed Hussain, Chief Information Officer, Oregon State Lottery
6 anonymous contributors