This project will help you prepare for the application of emerging AI technologies to IT operations. Read this Executive Brief to:

  • Understand how cognitive service management tools can strengthen a shift-left service support strategy.
  • Learn why implementing AI tools can be difficult for organizations with low service management process maturity.
  • Understand Info-Tech's methodology and approach to prioritizing AI ITSM applications.

Don't fall prey to the AI-bandwagon effect. AI will support IT operations only if it helps you meet organizational goals.

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Prepare for Cognitive Service Management

Make ready for AI-assisted IT operations.

Solution Set Steps

  1. Start here – read the Executive Brief
    • Prepare for Cognitive Service Management – Executive Brief
  2. Review emerging AI technology
  3. Sort potential IT operations AI use cases
  4. Prepare for a cognitive service management project


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