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Understand the different roles and processes that are involved in end-user device support. Standardize these processes across teams. This phase will take you through the following activities:

  • Defining roles within endpoint management.
  • Assigning responsibilities.
  • Identify and prioritize training requirements.
  • Develop and/or refine standard device management processes.

Use this phase as part of the full blueprint, Pave the Road to Unified Endpoint Management.

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Pave the Road to Unified Endpoint Management

From PCs to smartphones and beyond, managing all devices with a single pane of glass is ahead.

Solution Set Steps

  1. Start here – read the Executive Brief
  2. Identify the business and IT benefits of optimizing endpoint management
  3. Improve supporting teams and processes
    • Pave the Road to Unified Endpoint Management – Phase 2: Improve Supporting Teams and Processes
  4. Improve supporting technologies

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