Infrastructure managers are responsible for delivering affordable reliability and availability, but optimizing internal systems management capabilities does not always deliver the level of service that is required. Transferring management to a third party is an increasingly popular option to save money or extend service capabilities, but such initiatives often must deal with the following complications:

  • High levels of dissatisfaction during the steady state.
  • Vendor lock-in and the high cost of switching.
  • Lack of sufficient maturity to hand over management without significant disruption.

This deck will walk you through the steps required to prepare your organization to outsource systems management, from bringing stakeholders onside to preparing an RFP and evaluating contracts.

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Outsource Systems Management to Improve Capabilities and Reduce Costs

Outsourcing is like a marriage. Treat it like a partnership, not a competition.

Solution Set Steps

  1. Assess whether outsourcing will help achieve the organization's goals
    • Storyboard: Outsource Systems Management to Improve Capabilities and Reduce Costs
  2. Build the business case for outsourcing systems management
  3. Identify a best-fit service provider with an optimized RFP
  4. Ensure collaborative engagement with win/win contract design
  5. Plan the transition to a managed service provider

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