Outsourcing systems management is rarely an easy decision. This tool includes a number of pieces that will help facilitate the decision-making process from deciding which aspects of systems management to outsource through to scoring RFPs. The tool includes the following steps:

  • Outsourcing Systems Management Scorecard
  • Criticality Assessment
  • Capability Assessment
  • RFP Scoring Tool

The tool accompanies steps in the Outsource Systems Management to Improve Capabilities and Reduce Costs blueprint.

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Outsource Systems Management to Improve Capabilities and Reduce Costs

Outsourcing is like a marriage. Treat it like a partnership, not a competition.

Solution Set Steps

  1. Assess whether outsourcing will help achieve the organization's goals
    • Outsourcing Systems Management Decision Workbook
  2. Build the business case for outsourcing systems management
  3. Identify a best-fit service provider with an optimized RFP
  4. Ensure collaborative engagement with win/win contract design
  5. Plan the transition to a managed service provider

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