Effective communications with your vendor can make all the difference between turning your outsourcing engagement into a productive, collaborative relationship rather than an ongoing battle.

  • Ensure contact is regular and open.
  • The more critical the project, the more frequent the contact.
  • Include provisions around communications in your contract.

Treat your vendor as an extension of your IT team, not a separate organization.

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Outsource Systems Management to Improve Capabilities and Reduce Costs

Outsourcing is like a marriage. Treat it like a partnership, not a competition.

Solution Set Steps

  1. Assess whether outsourcing will help achieve the organization's goals
  2. Build the business case for outsourcing systems management
  3. Identify a best-fit service provider with an optimized RFP
    • Outsource Systems Management – Vendor Engagement Template
  4. Ensure collaborative engagement with win/win contract design
  5. Plan the transition to a managed service provider

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Search Code: 75397
Published: July 7, 2014
Last Revised: July 17, 2014

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