Start by defining accountability for IT processes and tasks, and identifying the most important metrics. This phase will take you through the following activities:

  • Define accountability for processes.
  • Define accountability for tasks.
  • Map holy trinity metrics to operational KPIs.

Use this phase as part of the full blueprint, Optimize the IT Operations Center.

Also In

Optimize the IT Operations Center

Stop burning budget on non-value adding activities.


Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.