Systems management comprises multiple interrelated disciplines. Use this tool to identify areas of deficiency.

  • Evaluate discipline capabilities using the listed criteria on a scale from 0 (nonexistent) to 5 (strongly agree).
  • Review your discipline capability scores.

Be cautious of emphasizing tools or technology over people and processes.

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Optimize Systems Management to Improve IT Resilience and Proactivity

Streamline processes, use tools with purpose, and continually look for opportunities to improve.

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Implement Systems Management to Improve Availability and Visibility

Without sound systems management practices, you don’t control outages, they control you.

Solution Set Steps

  1. Make the case for systems management
  2. Assess current systems management capabilities
    • Systems Management Discipline Capability Assessment
  3. Align systems management with organizational priorities
  4. Refine systems management processes with visual SOPs
  5. Refine the systems management software toolkit

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