Phase 4 will help you develop metrics and create an implementation plan to ensure the project is a success. This phase will take you through the following activities:
- Outline criteria to be included on your change calendar.
- Determine metrics, key performance indicators (KPIs), and critical success factors (CSFs).
- Complete the Change Management Metrics Tool.
- Create a communication plan.
- Create an implementation plan.
- Develop an implementation roadmap.