As organizations grow, change management (CM) helps gain and maintain control of configuration items, which assists with incident root-cause analysis, reduces the incidence of change-related incidents, and stabilizes the infrastructure. However, CM is a bureaucratic control process and is often criticized for slowing down the pace of operations. Given the scepticism on the value of CM, some organizations require a business case to justify the additional processes.
Use this quick guide to gather the right qualitative and quantitative information to build a buseinss case to optimize change management.