Use Info-Tech's Enterprise Telephony Business Requirements Document to structure and build formal project requirements for your business and IT department to agree on. Any business requirements document should include the following objectives:
- Achieve agreement among stakeholders.
- Effectively communicate to a technology service provider what the solution needs to do to satisfy customer and business needs.
- Provide input for the next phase of this project.
- Describe what (not how) customer/business needs will be met by the solution.
Use this template in coordination with the blueprint, Modernize Communications and Collaboration Infrastructure.