IT must collect and act on vendor feedback to manage and ensure high vendor performance. Conduct regular vendor satisfaction surveys to measure the IT department's management performance and to address areas where improvement is needed. Areas covered in this survey template include:
- Information Sharing
- Administration
- Relationship
- Communication
- Training
When conducting a vendor satisfaction survey, it is imperative to disclose the results to the vendor managers and the executive team. Follow up on the recommendations made if IT is to gain or retain credibility with its vendors and continue to receive maximum performance.