Master the Ever-Expanding Puzzle of End-User Computing With a Strategy and Roadmap

Develop a strategy and roadmap to fit all the end-user computing pieces together and prioritize trends in your organization.


This content requires an active subscription.

Access this content by logging in with your Info-Tech Research Group membership or contacting one of our representatives for assistance.

Speak With A Representative Sign In
or Call: 1-888-670-8889 (US) or 1-844-618-3192 (CAN)

Your Challenge

  • The end-user computing landscape continues to grow more and more complex.
  • Developing a strategy and roadmap that meet the capabilities of IT and the needs of end users is more and more important.
  • Organizations need to focus on more than just the technology – people and processes need focus too. 

Our Advice

Critical Insight

  • The number of options available for end-user computing today—complicated by trends like mobility, consumerization, and BYOD—can be overwhelming for infrastructure managers developing a long-term strategy.
  • Blindly following trends results in wasted effort and spending when initiatives have not been designed to fit together.
  • An end-user computing strategy is not only about technology. Processes and people are equally important if a strategy is to be successful.
  • Most strategies are stuck years in the past. Users have evolved faster than IT. Catch up, and ensure that your strategy is ready for the next decade.
  • Focus on the user, not the device. A locked-down PC is obsolete.

Impact and Result

  • A well-planned end-user computing strategy can:
    • Improve the lives of users by enabling access to company resources in a way that fits their use cases.
    • Improve the lives of IT by implementing the most efficient tools for deploying, managing, and supporting end-user computing resources.
    • Improve the business by reducing wasted spending and identifying new revenue opportunities enabled by new end-user computing trends.
  • Develop an end-user computing strategy and roadmap that fits all the pieces together, and then communicate the plan with a set of simple documents.


  • Todd Heather, Chief Technology Office, Australian Taxation Office
  • Jay Sweeney, Workspace Manager, Manager of Collaboration Services at NBTY  

Want to Participate in Our Research?

  • Analyst Interviews: Share your best practices, opinions, tools or templates with your peers.
  • Webinars: Interactive session to keep us focused on topics you want to tackle.
  • Upcoming Workshops: Accelerate your project with an onsite, expert analyst to facilitate a workshop for you. Contact us for more details.

Become a Participant

Get the Complete Storyboard

See how all the steps you need to take come together, with tools and advice to help with each task on your list.

Download Now

Get to Action

  1. Understand the importance of an end-user computing roadmap

    Balance the needs of end users with the capabilities of IT.

  2. Determine requirements for end-user computing

    Prioritize business goals and define user groups.

  3. Identify required end-user computing components

    Begin building your strategy and roadmap.

  4. Finalize the end-user computing roadmap

    Build commitment to move forward with roadmapping activities.

  5. Create a business case

    Communicate the strategy and roadmap.

Guided Implementation icon Guided Implementation

This guided implementation is a two call advisory process.

  • Call #1: Review end-user computing goals

    Through a series of calls, define and prioritize your end-user computing strategy goals, and have an analyst review your user groups, use cases, and security levels with the team responsible for developing the end-user computing strategy. Save time by kick-starting work on your End-User Computing Roadmap Workbook and End-User Computing Roadmap Business Case.

  • Call #2: Finalize the end-user computing roadmap

    Work through and review your strategy and roadmap with an Info-Tech advisor. Gather information and documents, then begin brainstorming a list of required end-user computing initiatives. Initiatives will be collected in the End-User Computing Roadmap Workbook, then simplified and consolidated in order to form an initial roadmap. Save time and money by developing a roadmap with the assistance of an expert.

Onsite Workshop

Module 1: Identify and Discuss the Core End-User Computing Goals

The Purpose

  • Identify pain points from not having an end-user computing strategy and roadmap.
  • Understand the needs of end users and their current satisfaction with end-user computing.
  • Develop a well-rounded team fit for developing the roadmap and strategy. 

Key Benefits Achieved

  • Make the case for moving forward with developing the roadmap and strategy.
  • Develop an understanding of end users, to gear the roadmap and strategy towards them.
  • Build a diverse team to help build the end-user computing strategy and roadmap.

Activities: Outputs:
1.1 Pain point brainstorming
  • Pain point list
1.2 End-user satisfaction survey
  • End-user survey results
1.3 Team member selection
  • Refined team list

Module 2: Determine Requirements for End-User Computing

The Purpose

  • Prioritize business goals related to end-user computing.
  • Develop a unique list of user groups with specific use cases and security profiles. 

Key Benefits Achieved

  • Better evaluate end-user computing initiatives relative to business goals.
  • Understand groups of users the strategy and roadmap must be targeted toward.

Activities: Outputs:
2.1 Identify and rank business goals
  • Business goal prioritization
2.2 Define and refine user groups
  • User group analysis

Module 3: Identify the Initiatives That Form Your Strategy

The Purpose

  • Develop a process for identifying and prioritizing initiatives.
  • Develop a list of initiatives that form the strategy and roadmap.

Key Benefits Achieved

  • Have a set of initiatives to move forward with using roadmapping activities.
  • Build agreements around priorities of initiatives forming the strategy and roadmap. 

Activities: Outputs:
3.1 Pre-workshop activities
  • Documents list
3.2 Define end-user computing domains
3.3 List initiatives
3.4 Prioritize initiatives
  • End-user computing initiatives

Module 4: Finalize the End-User Computing Roadmap

The Purpose

  • Identify risks and dependencies surrounding your end-user computing roadmap.
  • Consolidate and refine end-user computing initiatives.
  • Assign task owners and explore future IT skill requirements.

Key Benefits Achieved

  • Build commitment to move forward with roadmapping activities.
  • Build agreement around roadmapping goals and deliverables.
  • Finalize the end-user computing roadmap. 

Activities: Outputs:
4.1 Identify and document risks and dependencies
  • Risk and dependencies list
4.2 Review the roadmap to consolidate, simplify, and outsource
4.3 Consider participation from other areas of the business
4.4 Assign responsibilities for each initiative
4.5 Identify IT infrastructure skill requirements
  • Future IT skill requirements list
  • End-user computing roadmap

Module 5: Create a Business Case and Communicate the Strategy and Roadmap

The Purpose

  • Estimate the Total Cost of Ownership for initiatives on your end-user computing roadmap.
  • Finalize your end-user computing roadmap.
  • Reassess project metrics and establish yearly roadmapping process.

Key Benefits Achieved

  • Compare different cost scenarios for your end-user computing roadmap.
  • Easily communicate the end-user computing strategy and roadmap and decisions behind its development.

Activities: Outputs:
5.1 Estimate the total cost of ownership
  • TCO summary
5.2 Compile the end-user computing business case
  • End-user computing business case

Workshop Icon Book Your Workshop

Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

Book Now


  • Missing comment
    Greg Eamer | 10-29-2014

    I can't open the powerpoints, they appear corrupted. Would it be possible to obtain them another way?

    • Missing comment
      Info-Tech Research Group | 11-03-2014

      We tested the PowerPoints internally, and they downloaded without any issues. Perhaps your organization’s help desk could assist you if the issue persists?

GET HELP Contact Us
VL Methodology