Make the Decision to Upgrade to Microsoft Office 2010

Make sure that the suite upgrade doesn't go sour.


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Your Challenge

  • Microsoft is releasing Office 2010. Organizations still at Office 2003 should upgrade and organizations at 2007 should not.
  • However, many organizations dropped Office from Software Assurance and Enterprise Agreements, which means they do not own Office 2010. This is an opportunity to re-evaluate competing office suites.
  • For the first time, Microsoft is releasing some Office 2010 applications with a "Web Apps" on-demand version, providing organizations with a choice of deployment options.
  • This solution set will allow organizations to determine the most appropriate course of action for upgrading their office productivity suite.

Our Advice

Critical Insight

  • Fifty-seven percent of organizations are at Office 2003 or below. These are sunset technologies and organizations must evaluate upgrading to a newer product on the basis of continued support and security patches first, then evaluate new features.
  • Forty-two percent of organizations at Office 2003 or below do not own Office 2010 yet. These organizations must re-evaluate competing office suites and consider switching.
  • Office 2010 Web Apps are a game changer in the desktop productivity space. Organizations have an opportunity to mix on-demand and local installations of Office according to role-based scenarios.

Impact and Result

  • Compare the scenarios of upgrading to Office 2010 versus remaining at Office 2007 or switching to an alternative suite.
  • Understand the benefits and limitations of on-demand office products, like Google Apps and Office 2010 Web Apps.
  • Architect the optimal office productivity application solution for the organization, from selecting a single vendor and a single deployment option to selecting multiple vendors and a mix of local installations and on-demand


  • City of Durango
  • City of Las Vegas
  • Epson Europe
  • HCA Healthcare Company
  • High Street Asset Management
  • Kwantlen Polytechnic University
  • Olin Corporation
  • Parametrix
  • Sault College of Applied Arts & Technology
  • Willis

Get the Complete Storyboard

See how all the steps you need to take come together, with tools and advice to help with each task on your list.

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Get to Action

  1. Size up the new suite and your options

    Decide whether upgrading to the new version or migrating to a different platform is the best course of action.

  2. Assess new and improved features

    Identify an upgrade's potential for improving business processes.

  3. Compile a plan

    Ensure a successful migration.

Guided Implementation Icon Talk to an Analyst

Our analyst calls are focused on helping our members use the research we produce, and our experts will guide you to successful project completion.

  • Book an Analyst Call on this topic. You can start as early as tomorrow morning. Our analysts will explain the process in your first call.
  • Get advice from a subject matter expert. Each call will focus on explaining the material and helping you to plan your project, interpret and analyze the results of each project step, and setting the direction for your next project step.

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  • Missing comment
    Marc Fratus | 05-21-2010

    How would the the cloud version of Office 2010 work? As a subscription per month/per seat?

    • 9eb6a2810126f534ebf65557616f34d1 comment
      Info-Tech Research Group | 10-21-2011

      Thanks Marc. The cloud version of Office 2010, called Office Web Apps, includes Word, Outlook, Excel, PowerPoint and OneNote. Access to these depends on which Office version (SKU) the organization purchases.

      If you buy retail or OEM versions, such as Office 2010 Professional, you will be able to use Office Web Apps as hosted by Microsoft, for each seat purchased. This service should be available sometime in early Summer 2010, according to Microsoft. This service is the same on-demand service which we be made available to consumers for free, with Office Live.

      If you buy using a volume licensing or a subscription agreement, you will be buying either Office 2010 Standard or Professional Plus. With these two enterprise versions, you will be required to deploy SharePoint Server 2010 to run your own Office Web Apps on your own premises. Any user or device licensed for Office 2010 will be able to use Office Web Apps too.

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Search Code: 18766
Published: April 6, 2010
Last Revised: April 6, 2010

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