Make Sense of MS System Center ConfigMgr Data to Save Up to 35%

Take control of your asset management data to stay on top of contracts and licenses.

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Your Challenge

  • Organizations are eventually forced to improve their IT asset management (ITAM) processes due to license audits.
  • Many organizations approach software compliance with a calculated risk approach: they know they are out of compliance, believing the costs of proactive or ongoing compliance are higher than reactive compliance in the event of an audit. But the calculated risk approach is not a viable long-term strategy.
  • Vendors aim to maximize revenue from audits by targeting customers that they know have had past uncertainty and inconsistency in their audit and purchase history.

Our Advice

Critical Insight

  • Microsoft markets System Center Configuration Manager (ConfigMgr or SCCM) as having ITAM capabilities, but it is not a true ITAM solution.
  • SCCM provides asset discovery, inventory, and usage capabilities, but does not provide that data in actionable or decision-ready formats. Third-party tools are required to provide reports, dashboards, and integration with IT and business workflows.

Impact and Result

The cost-benefit equation of ITAM must include benefits other than mere compliance. Organizations that adopt more disciplined ITAM discover four basic types of benefits:

  • Licensing cost savings
  • Compliance risk mitigation
  • Service desk and operational efficiency
  • Information security and operational risk mitigation

Contributors

  • Teva Canada

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See how all the steps you need to take come together, with tools and advice to help with each task on your list.

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Get to Action

  1. Make sense of MS SCCM data

    Save up to 35% on asset costs.

  2. Define and Optimize ITAM Workflows

    Define the current state of IT asset management.

  3. Evaluate and select third-party SCCM add-ons

    Make SCCM data usable.

  4. Reconcile licenses to prepare for audits

    Identify license savings and compliance risks.

  5. Define an asset management standard operating procedure

    Continue to execute and improve on asset management policies.

Guided Implementation icon Guided Implementation

This guided implementation is a four call advisory process.

  • Call #1: Define and optimize asset management workflows

    Visually map processes of adding, changing, and removing users. Clearly defining these processes is a necessary step to ensure asset data is accurate, timely, and actionable.

  • Call #2: Evaluate and select third-party SCCM add-ons

    Define use cases and requirements, create a shortlist and demo script, and select the best ITAM add-on for SCCM for your needs.

  • Call #3: Reconcile licenses to prepare for audits

    Start from a usage-based perspective to find cost savings opportunities. Reconcile installs with usage before reconciling entitlements with installs.

  • Call #4: Define asset management SOP

    Document the ITAM process to ensure continuous improvement.

Onsite Workshop

Module 1: Define and Optimize ITAM Workflows

The Purpose

This guided implementation will help your team:

  • Document standards for ITAM activities such as:
    • Adding and removing users.
    • Updating or replacing assets.
  • Clarify relationships and responsibilities between ITAM and other functional areas such as service desk, IT operations, HR, and finance.

Key Benefits Achieved

After this project is complete, you and your team will have:

  • Opportunities to improve efficiency and reduce risk by way of reduced task overlap and interdependency.
  • Improved communication and stakeholder satisfaction.

Activities: Outputs:
1.1 Define roles and responsibilities
  • RACI chart designating roles and responsibilities
1.2 Define ITAM workflows (e.g. move/add/change users)
  • Workflow diagrams

Module 2: Evaluate and Select Third-Party SCCM Add-Ons

The Purpose

This guided implementation will help your team:

  • Prioritize features and functions required in your organization.
  • Generate a shortlist of ITAM add-ons for SCCM.
  • Compare solutions on your shortlist.

Key Benefits Achieved

After this project is complete, you and your team will have:

  • Clear direction with a rapid start in the selection process.
  • Documentation to use for buy-in for the decision, getting funding, and managing stakeholders.

Activities: Outputs:
2.1 Evaluate feature requirements
  • Customized shortlist of ITAM add-ons for SCCM
2.2 Develop a product demo script
  • Demo script for evaluating vendors

Module 3: Reconcile Licenses to Prepare for Audits

The Purpose

This guided implementation will help your team:

  • Calculate and compare total spend on individual products across departments or the organization as a whole.
  • Reduce total installs based on usage.
  • Reconcile entitlements with installs.

Key Benefits Achieved

After this project is complete, you and your team will have:

  • Cost savings from reducing unused software installs.
  • Reduced uncertainty and vulnerability going into vendor audits.

Activities: Outputs:
3.1 Plan and scope for a vendor audit
  • Audit plan
3.2 Reconcile installs with usage
  • Software license reconciliation workbook
3.3 Reconcile licenses with installs

Module 4: Define Your ITAM SOP

The Purpose

This guided implementation will help your team:

  • Document standards for ITAM activities such as:
    • Adding and removing users.
    • Updating or replacing assets.
  • Clarify relationships and responsibilities between ITAM and other functional areas such as service desk, IT operations, HR, and finance.

Key Benefits Achieved

After this project is complete, you and your team will have:

  • Opportunities to improve efficiency and reduce risk by way of reduced task overlap and interdependency.
  • Improved communication and stakeholder satisfaction.

Activities: Outputs:
4.1 Establish clear ITAM policies
  • ITAM SOP
4.2 Validate and agree on roles and responsibilities

Workshop Icon Book Your Workshop

Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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Search Code: 73659
Published: November 1, 2013
Last Revised: November 1, 2013

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