Turn Power Users into Technology Champions

Team up with tech-savvy business users to make IT a business enabler.

Your Challenge

  • An increasing number of tech-savvy business end users are circumventing IT protocols by procuring personal applications for work purposes.
  • IT initiatives have low organizational buy-in because projects don’t adequately meet the needs of end users.
  • IT faces financial constraints which make it difficult to effectively support and train business end users on new programs and applications.

Our Advice

Critical Insight

  • Leveraging the knowledge and skills of power users increases IT innovation, lowers training costs, and relieves some of IT’s support burden.
  • An open flow of communication between IT and end users helps IT become more closely aligned with business needs.
  • IT can increase organizational buy-in with the identification of technology champions who evangelize for the adoption of IT initiatives.

Impact and Result

  • Identify and effectively communicate with business power users.
  • Implement IT initiatives based on user need.
  • Establish technology champions to increase IT/business alignment.


  • The City of Boulder
  • Hyatt Hotels Corporation
  • University System Georgia
  • Oregon Department of Fish and Wildlife
  • Tektronix
  • Independence First
  • Devon Kerr, IT Director, Peckar & Abramson
  • Andritz Group

Get the Complete Storyboard

See how all the steps you need to take come together, with tools and advice to help with each task on your list.

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Get to Action

  1. Establish innovators and evangelists

    Identify business power users and technology champions to advance IT's innovativeness and reach.

  2. Identify technology champions

    Assess the non-technical skills of your business users to find your technology champions.

Guided Implementation Icon Talk to an Analyst

Our analyst calls are focused on helping our members use the research we produce, and our experts will guide you to successful project completion.

  • Book an Analyst Call on this topic. You can start as early as tomorrow morning. Our analysts will explain the process in your first call.
  • Get advice from a subject matter expert. Each call will focus on explaining the material and helping you to plan your project, interpret and analyze the results of each project step, and setting the direction for your next project step.

Schedule Your First Call

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