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Turn Power Users into Technology Champions

Team up with tech-savvy business users to make IT a business enabler.


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  • The City of Boulder
  • Hyatt Hotels Corporation
  • University System Georgia
  • Oregon Department of Fish and Wildlife
  • Tektronix
  • Independence First
  • Devon Kerr, IT Director, Peckar & Abramson
  • Andritz Group

Your Challenge

  • An increasing number of tech-savvy business end users are circumventing IT protocols by procuring personal applications for work purposes.
  • IT initiatives have low organizational buy-in because projects don’t adequately meet the needs of end users.
  • IT faces financial constraints which make it difficult to effectively support and train business end users on new programs and applications.

Our Advice

Critical Insight

  • Leveraging the knowledge and skills of power users increases IT innovation, lowers training costs, and relieves some of IT’s support burden.
  • An open flow of communication between IT and end users helps IT become more closely aligned with business needs.
  • IT can increase organizational buy-in with the identification of technology champions who evangelize for the adoption of IT initiatives.

Impact and Result

  • Identify and effectively communicate with business power users.
  • Implement IT initiatives based on user need.
  • Establish technology champions to increase IT/business alignment.

Research & Tools

1. Establish innovators and evangelists

Identify business power users and technology champions to advance IT's innovativeness and reach.

2. Identify technology champions

Assess the non-technical skills of your business users to find your technology champions.

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