Take Control of Infrastructure Metrics

Master the metrics maze to help make decisions, manage costs, and plan for change.

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Your Challenge

  • Whether you are a small, medium or large enterprise, working with metrics can be daunting for the Infrastructure Manager, with hundreds of metrics available to choose from.
  • Metrics reports are often in conflict, putting the data in question, and furthering resistance to investing time in metrics.
  • Without a reliable metrics framework, it’s impossible to trust the data when it comes to capacity management and planning decisions.

Our Advice

Critical Insight

  • Complaints about metrics are often rooted in managers wading through too many individual metrics, wrong metrics, or data they simply can’t trust.
  • Metrics pitfalls such as selective and biased reporting can undermine a metrics program and render the data meaningless.
  • Organizations of all sizes are finding ways to use metrics effectively for everything from capacity planning to solving customer service issues to troubleshooting system failures.

Impact and Result

  • Identify the metrics that serve a real purpose, and eliminate the rest.
  • Establish a formal review process to ensure metrics are still valid, continue to provide the answers needed, and are at a manageable and usable level.
  • Incorporate metrics analysis as key factors in capacity management and planning reviews.

Take Control of Infrastructure Metrics

1

Take control of infrastructure metrics

Improve service delivery, capacity planning, and budgeting.

3

Prepare for upcoming projects

Collect data for upcoming projects that may impact the infrastructure.

Search Code: 48057
Published: November 23, 2011
Last Revised: November 23, 2011