Use this PowerPoint deck to build and improve essential service desk processes, build recognition and mentoring practices, and improve knowledge sharing.
Project deliverables include:
- Increase Support of Tier 2 and Tier 3 – Application and Operation Manager Playbook
- Internal Communications Strategy
- Internal Communications Plan
- Mentoring Program Guidelines
- Recognition Program Guide
- Amended knowledgebase management process
- Service support metrics and reporting
- Collaboration metrics and reporting