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Improve IT-Business Alignment with an Infrastructure Roadmap

Let the roadmap be your Rosetta Stone.

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  • Olivier Tsai, Director IT Sunnybrook Health Sciences Center
  • Five anonymous company contributors

Your Challenge

  • Infrastructure, by focusing on the reliability, availability, and serviceability of existing platforms, is perceived as a cost center rather than a business enabler.
  • Business stakeholders look to external vendors, rather than Infrastructure, to exploit emerging technologies. This leads to duplication of effort, inconsistent standards, and ineffective IT governance.
  • Infrastructure directors are unable to draw a line showing how their activities directly support the overall business goals.

Our Advice

Critical Insight

  • Think of the roadmap as a service, not a product. Its value is inversely proportional to the time since its last update.
  • Alignment perception issues can be addressed by having the infrastructure practice formally engage and communicate with business stakeholders.
  • Shadow IT can provide business-ready initiatives that need only to be tweaked to align with Infrastructure’s internal goals.

Impact and Result

This blueprint will help you build:

  • A formal channel and way of communicating value bottom-up and top-down between IT and the executive team.
  • A methodology to prioritize and create projects that generate business value.
  • A tool that can produce multiple outputs of value for different audiences using the same data.
  • An ongoing roadmap process, rather than a static document, that is able to adjust and react to evolving business circumstances.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should align your infrastructure roadmap to business goals, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Recruit an infrastructure roadmap pit crew

Secure the commitment of key stakeholders and establish a list of shared priorities.

3. Head out on the highway

Tailor the roadmap message to various target audiences and establish an iterative review process.

Guided Implementations

This guided implementation is a nine call advisory process.

Guided Implementation #1 - Recruit a pit crew

Call #1 - Pick your team and identify your goals.
Call #2 - Define domain and technical debt.
Call #3 - Assess platforms and prioritize upgrades.

Guided Implementation #2 - Read and plan

Call #1 - Discuss disruptive technology briefings.
Call #2 - Create and prioritize initiatives.
Call #3 - Build the timeline.

Guided Implementation #3 - Head out on the highway

Call #1 - Compile the final report.
Call #2 - Develop the SOP.
Call #3 - Tailor roadmap reports to targeted audiences.

Onsite Workshop

Discuss This Workshop

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Consolidate and Prioritize Goals

The Purpose

Solicit stakeholders for the roadmap and their input.

Key Benefits Achieved

An agreed upon priority list of goals for the roadmap to address.




Kickoff meeting

  • Roadmap charter

Stakeholder meeting(s)

  • Stakeholder goal list

Prioritization exercise

  • Goal priority list

Module 2: Review Current State of Infrastructure

The Purpose

Assess the current state of all infrastructure assets.

Key Benefits Achieved

Asset inventory and priority upgrade matrix.




Technical debt assessment

  • Constraints on IT’s ability to adapt to change

IT platform assessment

  • Prioritized upgrade matrix

Module 3: Envision Blue Skies and Clear Sailing

The Purpose

Evaluate the landscape of emerging and available IT technologies and envision a future state.

Key Benefits Achieved

Reviewed technology briefs that show benefits of emerging tech and how it can enable business goals.




Technology shortlisting exercise

  • Technology shortlist

Technology assessment

  • Technology briefs

Stories from the future

  • 1, 3, and 5-year vision statements

Module 4: Consolidate Initiatives and Allocate Resources

The Purpose

Aggregate all of the information gathered into actionable initiatives.

Key Benefits Achieved

Reasonable roadmap initiatives properly assigned and resourced.   




Collapse platform maintenance into stakeholder goals


Affinity diagramming

  • Roadmap initiatives

Planning Poker

  • Timeline and resource requirements for initiatives

Module 5: Develop an SOP and Tailor Your Communication to the Audience

The Purpose

Enable regular iterations of the roadmap and effectively communicate it to all stakeholders.

Key Benefits Achieved

Effective communication documents for a variety of audiences and the mandate to revisit the roadmap process regularly.




Identify triggers and define a roadmap SOP

  • Roadmap SOP

Develop a communication strategy

  • Targeted communication plan

Search Code: 74258
Published: February 21, 2014
Last Revised: May 2, 2016