Establish a Configuration Management Process
Obtain accurate information about your IT assets at any time.
Establish a Configuration Management process that will enable the identification, recording and access of accurate information about all IT assets.
Your Challenge
At any given time, there is no way to obtain accurate information about IT assets (software components, versions, patch levels, etc) and the relationships between them.
- When evaluating changes, there is no way to accurately assess dependencies between IT assets and components.
- When deploying software updates, there is no way to accurately identify installed components, versions, patch levels.
- When conducting root cause analysis, there is no way to examine relationships between components to help determine why an incident occurred.
- When investigating an incident, there is no way to determine the history of issues with a specific component.
Our Solution
Step 1: Assess current state.
Step 2: Identify target state.
Step 3: Perform a gap analysis.
Step 4: Develop an implementation plan that addresses the gaps.
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