Communication and collaboration portfolios are overburdened with redundant and overlapping services. Shadow IT is easier than ever, and cheap sharing tools are viral. Follow Info-Tech's approach, and create a competitor against free and easy:
- Create a shared vision of the future of communication and collaboration.
- Map a path forward.
- Proselytize the change.
The result of doing this upfront and ongoing work: fewer collaboration tools that IT is expected to support and maintain, and greater end-user adoption.