Read this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations. This phase also includes finalization of final deliverables to present to key stakeholders. Create repeatable workflows and escalation policies for text-centric support.

Sections within this phase include:

  • Strategic Summary Template
  • Text Messaging Acceptable Use Policy Template

Also In

Drive Customer Convenience by Enabling Text-Based Customer Support

Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.

Hide Details

Search Code: 81896
Published: October 6, 2016
Last Revised: October 3, 2016

Social

Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019