Part 1 of the Communication Plans provides strategic guidelines to:
- Establish your ethical base
- Review relevant case studies
- Optimize the efficiency, accuracy, and consistency of your response
- Define communication roles and responsibilities
Part 2 provides sample slides to communicate with stakeholders using the following sections:
- Executive incident summary
- Strategy recommendations
Manage the perceptions of all stakeholders to create awareness of the incident, minimize reputation damage, expedite crisis recovery, and reduce overall impact to the organization.