Develop a Unified Communications Strategy

Put the business first when evaluating UC.

Your Challenge

  • With the shift to IP communications, more organizations are identifying opportunities to enhance collaboration with UC.
  • However, IT leaders who are helping the organization develop its UC strategy are bombarded with mixed and conflicting messages from vendors.
  • This solution set will bring focus to the key UC opportunities and challenges that you must consider and help you find the path to success.

Our Advice

Critical Insight

  • IT best understands the technologies involved, but UC is fundamentally a business opportunity. Successful implementers involve key business stakeholders early in planning.
  • Listen to your users – if you don’t understand the real communications barriers and bottlenecks facing business users, you won’t be prepared to devise and deliver a better solution.

Impact and Result

  • Successfully communicate the long term opportunities and benefits of a UC strategy that tightly integrates business communications with key applications and processes.
  • Align IT and business resources towards common goals of more efficient communications, increased distributed team collaboration, and reduced business travel.


  • City of Mississauga
  • Graycon Group
  • Legislative Automated Systems
  • Rural Metro Corporation
  • Virginia Credit Union

Get the Complete Storyboard

See how all the steps you need to take come together, with tools and advice to help with each task on your list.

Download Now

Get to Action

  1. Communicate the UC opportunity.

    Set a common understanding of UC vision and objectives.

  2. Identify potential challenges.

    Mitigate key risks associated with an ambitious UC strategy.

  3. Move the UC initiative forward.

    Gain the executive and user buy-in required to get to the next step.

Guided Implementation Icon Talk to an Analyst

Our analyst calls are focused on helping our members use the research we produce, and our experts will guide you to successful project completion.

  • Book an Analyst Call on this topic. You can start as early as tomorrow morning. Our analysts will explain the process in your first call.
  • Get advice from a subject matter expert. Each call will focus on explaining the material and helping you to plan your project, interpret and analyze the results of each project step, and setting the direction for your next project step.

Schedule Your First Call


  • Missing comment
    Curt Parr | 10-03-2012

    I'd like to see the UC info updated to align and differentiate it when compared to the Collaboration Plaform vendor landscape article.

    • 1f30bc908bc68cb3217f4e2c787058d4 comment
      Info-Tech Research Group | 10-03-2012

      Thanks for your comment. We will be looking to do just that in future research cycles that are devoted to the Voice/Video/UC technology spaces. In the meantime, you may want to take a look at the more recent, Optimize UC to Maximize Business ROI solution set. As well, you may be interested to know that we are in the process of starting a combined refresh of our IPT/UC Vendor Landscapes, which we will publish in early 2013.

GET HELP Contact Us
VL Methodology