This phase will take you through the following activities:

  • Understand the concepts of enterprise service management (ESM).
  • Determine the scope for your ESM program.
  • Identify the stakeholders of your ESM program and build presentations to get buy-in.

Use this phase as part of the full blueprint, Develop a Plan to Pilot Enterprise Service Management, to build presentations to get buy-in from your stakeholders.

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Develop a Plan to Pilot Enterprise Service Management

Deliver exceptional services to the customer by managing services across the enterprise.


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