Design a Customer-Centric Digital Operating Model – Phase 3: Which Critical Processes and Governance Structure Are Required for the Team?

This phase of the blueprint, Design a Customer-Centric Digital Operating Model, will help you identify the critical processes and governance structure required for the team. This phase will help you:

• Understand the Agile delivery model.
• Understand the rationale behind venture capitalist style budgeting.
• Inculcate proactive change management within the team’s practices.
• Establish governance around backlog and roadmap prioritization.
• Adapt management through KPIs.
• Solicit customer feedback in the product.