This blueprint will help you develop a roadmap for your service management program. It will walk you through the steps to:

  • Launch the project
  • Assess your current service management practices
  • Build a roadmap with high-level activities
  • Build a communication slide to share your roadmap vision

It will also help you understand the usual mistakes made when improving a service management program.

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Create a Service Management Roadmap

Implement service management in an order that makes sense.

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