Cio icon

Create a Dynamic Plan to Tackle HR Issues

Stop putting people management on the back burner and start getting the most out of your people.


This content requires an active subscription.

Access this content by logging in with your Info-Tech Research Group membership or contacting one of our representatives for assistance.

Speak With A Representative Sign In
or Call: 1-888-670-8889 (US) or 1-844-618-3192 (CAN)


Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.

View Storyboard

Solution Set Storyboard thumbnail

Your Challenge

  • HR issues are the number one challenge faced by IT leaders, yet very few CIOs have a plan to address this area in the coming year.
  • Major HR issues include high turnover, low employee engagement, difficulty sourcing applicants, weak employee development, and poor leadership and managerial skills.
  • IT priorities are typically driven by business needs. This leaves the IT department with no time to address internal department issues. As a result, people management is put aside and the issues are dealt with poorly or aren’t addressed at all.

Our Advice

Critical Insight

  • The CIO must prioritize human resource issues in the IT department or risk negative effects such as high turnover and low employee engagement. Just as in auto racing, where a car must pull off the track for a pit stop for servicing or repair, so too must the CIO make time for the department to recharge employees.
  • A pit stop may seem counterproductive in the short term if the goal is to reach the finish line in the fastest time; however, in the long term, a pit stop will ensure employees have everything they need to successfully complete their work and to prevent breakdown.

Impact and Result

  • By identifying the root causes of the HR issues and developing an action plan to remedy them, IT organizations can expect to experience increased employee engagement and retention, better hiring decisions, improved productivity and performance, more employee collaboration within IT, and a higher project success rate.
  • During the implementation, track and showcase the improvements of the following metrics: time to hire, offer to acceptance ratio, cost per hire, retention rate, and training participation rates.

Research & Tools

1. ​Conduct department assessment and stakeholder interviews

Identify HR issues and root causes.

2. Research, brainstorm, revise, and finalize corrective initiatives

Select initiatives to implement.

3. ​Assign resources and determine next steps

Create a project plan to set goals, collect metrics, and allocate staffing.

Guided Implementations

This guided implementation is a six call advisory process.

Guided Implementation #1 - Identify your root cause(s)

Call #1 - Information collection
Call #2 - Root cause analysis

Guided Implementation #2 - Select the initiatives to implement

Call #1 - Aggregate initiatives
Call #2 - Finalize initiative shortlist

Guided Implementation #3 - Create a project plan

Call #1 - Set project goals, metrics, and staffing
Call #2 - Discuss next steps

Onsite Workshop

Discuss This Workshop

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Identify the Root Cause

The Purpose

  • Analyze people management within the IT department and determine the underlying root causes of any issues.

Key Benefits Achieved

  • An assessment of the HR processes with IT that highlights any deficiencies.
  • Input into the current state from a variety of sources.
  • Root cause analysis that takes into account various perspectives.
  • IT stakeholder consensus on the root cause.




Review the current state

  • Analysis of employee sentiment and HR processes within IT

Discuss pain points

  • A list of HR pain points prevalent in the IT department

Identify root causes

  • A root cause diagnosis

Module 2: Select the Corrective Initiatives to Implement

The Purpose

  • Analyze people management within the IT department and determine the underlying root causes of any issues.

Key Benefits Achieved

  • IT stakeholders are part of the ideation process and buy-in to the project.
  • The corrective initiatives generated are creative and address the root cause.
  • The initiatives are prioritized based on urgency, importance, and ease.




Brainstorm corrective initiatives

  • A catalog of potential corrective initiatives to launch in IT

Vote on corrective initiatives


Finalize corrective initiatives

  • A shortlist of corrective initiatives to implement in the first iteration of the project

Module 3: Assign Resources to the Project

The Purpose

  • To create accountability for the project and ensure there are adequate resources dedicated to each initiative.

Key Benefits Achieved

  • All major tasks are documented and assigned to an owner.
  • A short project timeline is established with future iterations taking place in the long term.
  • Success can be tracked through various metrics and communicated to the department.




Determine ideal project manager

  • A completed project charter

Establish project metrics

  • A comprehensive project metrics plan

Build project plan

  • A detailed project plan and Gantt chart

Search Code: 75934
Published: September 10, 2014
Last Revised: January 29, 2015