Cope Successfully with Shadow IT

Reacting swiftly and effectively to shadow IT requests could start you on the journey to trusted operator status.

Your Challenge

• The business has entered into a service relationship without your input and now you have to deal with it.
• The purchase was done without thinking of the complexities of integration, IT’s current capabilities, and IT’s long-term role in managing the vendor relationship.
• Unfortunately, the business won’t recognize or care about your challenges, they just care that it gets done.

Our Solution

• The business has made a purchase without involving IT, and like it or not, it’s up to you integrate it into your systems.
• While it may be an indication of a larger problem, right now you need a process to deal with the incident at hand.
• Provide the business with exceptional service and convert shadow IT incidents into opportunities to build a better relationship with the business.

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