This blueprint will help you reconfigure service support at your organization to a shift towards a DevOps and Agile environment. To minimize risk and optimize stakeholder buy-in Info-Tech suggests launching a swarming pilot project. Follow our three-phase methodology to maximize your growth potential.
This blueprint will help you:
- Assess if your company should consider introducing swarming practices
- Plan your pilot project
- Create your swarming processes
- Launch the pilot project
- Increase adoption
- Evaluate the efficacy of the pilot project
Use this blueprint to help you build the foundation for DevOps and Agile by starting at the service support level.