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This blueprint will help you reconfigure service support at your organization to a shift towards a DevOps and Agile environment. To minimize risk and optimize stakeholder buy-in Info-Tech suggests launching a swarming pilot project. Follow our three-phase methodology to maximize your growth potential.

This blueprint will help you:

  • Assess if your company should consider introducing swarming practices
  • Plan your pilot project
  • Create your swarming processes
  • Launch the pilot project
  • Increase adoption
  • Evaluate the efficacy of the pilot project

Use this blueprint to help you build the foundation for DevOps and Agile by starting at the service support level.

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Build a Swarming Pilot Project

Optimize your service support and become more DevOps compatible.


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