This phase of the blueprint Build a Service Support Strategy will help you identify key initiatives to improve the service support function and align it with organizational goals.
This phase will take you through the following activities:
- Perform a gap analysis.
- Identify key initiatives and tie them to capabilities and goals.
- Create profiles for each initiative.
- Use the Service Support Strategy Roadmap to sequence initiatives.
- Create a Lean Canvas to communicate strategy.
Use this phase as part of the full blueprint, Build a Service Support Strategy.