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Read this Executive Brief to understand why a service support strategy is critical to focus your function on organizational needs. This Executive Brief will help you:

  • Understand why building a service support strategy is critical to IT's success.
  • Learn why building a strategy can be difficult for infrastructure and client services leaders.
  • Understand Info-Tech's methodology and approach to building a service support strategy.

Ultimately, the success of your service support function will hinge on whether you know your business goals and challenges, connect them to meaningful initiatives, and identify service support process owners accountable for specific roles and responsibilities.

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Build a Service Support Strategy

Get service support and the business on the same page.

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