Service Management Agility Assessment Tool

Author(s): Denis Goulet, Valence Howden, Nhat Tran

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This tool will help you identify strengths and weaknesses in components of service management agility: culture, structure, processes, and resources. Use the result from this assessment tool to complete the service management agility roadmap.

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Build a Roadmap for Service Management Agility

Use Agile principles to focus on value and deliver high-quality services.

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