This blueprint will help you create a roadmap to build sustainable agility into your service management practice by following our three-phase methodology:
- Understand the optimal state for service management agility.
- Assess your current state of service management agility.
- Build the roadmap for service management agility.
Our method will help you maximize enablers and minimize constraints in four key Agile capabilities: culture, structure, processes, and resources. This will lead to greater transparency and collaboration between business and IT and more flexible and responsive service delivery to the business.