This phase will take you through the following activities:
- Identify your gaps based on the optimal states for agility in phase 1 and your agility score in phase 2.
- Create a custom roadmap for service management agility.
- Create a stakeholders presentation for service management agility.
Use this phase as part of the full project blueprint, Build a Roadmap for Service Management Agility, to build your roadmap and stakeholders presentation.