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This tool will help you identify opportunities for improvement by prioritizing your tasks based on value and importance. This tool includes the following sections:

  • CSI Register
  • CSI Roadmap

Use this tool as part of the full blueprint, Improve Service Desk Ticket Intake.

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Improve Service Desk Ticket Intake

Stop settling for “good enough.”

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Build a Continual Improvement Plan for the Service Desk

Teach your old service desk new tricks.

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